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refund policy

If you receive something other than what you ordered, or products are damaged or defective, or the delivery is of an incorrect quantity, please email or call us ASAP and we will rectify our mistake. If for some reason we cannot solve the problem, we will issue a full refund.

Products may not be exchanged or returned if nothing is wrong with the order. In that case All Sales are Final.

All other returns should be sent back to Manassas Olive Oil Company within 10 days upon the receipt of the order. If 10 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. We charge 20% restocking fee. Please contact us for return authorization.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Non-returnable items:
Gift cards
Gift Boxes
Gift Bags
To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@manassasoliveoil.com.

Sale items
Sale items will be refunded at sale price.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@manassasoliveoil.com and send your item to: 9406 Grant Avenue Manassas Virginia US 20110.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: 9406 Grant Avenue Manassas Virginia US 20110

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping items worth over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
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